updated 2026-11-02
Holiday Helper AI ("we", "us") runs holidayhelperai.com, an AI-assisted travel planner. You can use it to plan trips, keep itineraries, checklists and expenses, store travel documents, write notes and build photo albums of your journeys. This page describes what information the service actually collects, what we do with it, who else processes it, and how you can see, change or delete it.
If anything here is unclear, write to [email protected].
When you buy a subscription we record the plan, billing term, amount, start and renewal dates, and a customer or transaction reference issued by the payment processor. Card and wallet details are entered directly with the processor (Stripe, PayPal, or Alipay and WeChat Pay through Yuansfer). Full card numbers never reach our servers and we do not store them.
Like every website, our web server and Cloudflare, which sits in front of it, log the IP address, browser type, pages requested and time of each request. We use these logs for security, abuse prevention and troubleshooting only. We do not run analytics or advertising trackers, and we do not build profiles of visitors.
We do not sell or rent personal information, we do not use it for advertising, and we do not use your trip content for any purpose other than showing it back to you and the people you share it with.
Where EU or UK law applies, we rely on our contract with you for everything needed to run the service, on our legitimate interest in keeping the service secure for server logs, and on your consent for the optional profile fields.
The planner's AI features are powered by OpenAI's API. When you use them, the text you type, together with our instruction template, is sent to OpenAI to produce a response. We do not send your name, email address or any other account data with the request. OpenAI processes this text under its API terms and data usage policies, which state that API inputs are not used to train its models and may be retained for a limited period for abuse monitoring. Please do not paste passport numbers, payment details or other sensitive data into AI prompts. Your AI history can be deleted from within the app or on request.
We share information only with the providers we need to run the service, and only the part they need:
We will disclose information if the law requires it, for example in response to a valid court order. If Holiday Helper AI is sold or transferred to a new operator, your account and content will transfer with it, and the new operator will be bound by this policy until it publishes a new one and gives you notice.
Photos, album images, trip documents and profile pictures are stored on our server and delivered through direct file links. The file names are long random strings, so links cannot be guessed, and they appear only inside your account and to members of your workspace. Anyone who has an exact link can, however, open the file without logging in. Treat a link to a file as you would the file itself, and think twice before uploading documents you would not want to share this way, such as a full passport scan.
We use only the cookies the service needs to work. None of them are used for advertising or analytics, which is why you do not see a cookie banner.
You can delete or block cookies in your browser. Without the session cookie you will not be able to stay logged in.
Copies may remain in routine backups for a short time after deletion before they are overwritten.
If you live in the European Economic Area, the United Kingdom or Switzerland, you also have the rights to access, correct, erase, restrict or object to the processing of your personal data, to data portability, and to lodge a complaint with your local data protection authority. If you live in California, you have the right to know what personal information we collect and to request its deletion. We do not sell personal information and do not share it for cross-context behavioural advertising, so there is nothing to opt out of. To exercise any of these rights, email us. We may ask you to confirm the request from the email address on your account so that we do not act on someone else's instructions. We respond within 30 days.
All traffic to the site is encrypted with HTTPS. Passwords are stored as bcrypt hashes. Card and wallet details never touch our servers. Access to the server and database is limited to the people who operate the service. No online service can promise perfect security. If we learn of a breach that affects your personal data, we will tell you and the relevant authorities as the law requires.
Holiday Helper AI is a small service, and the providers listed above operate internationally. Your information may therefore be stored or processed outside the country you live in, including in the United States. Where the law requires a legal basis for such transfers, we rely on the safeguards our providers offer, such as the European Commission's standard contractual clauses.
The service is not intended for children under 16 and we do not knowingly collect their information. If you believe a child has created an account, email us and we will delete it.
When we change this policy we will post the new version here and update the date at the top of the page. If a change materially affects how we handle your information, we will also email account holders before it takes effect.
Holiday Helper AI
Email: [email protected]